Frequently Asked Questions

To help you along the process, we have answers to some of the more commonly asked questions our customers have had.

FAQ - Your Rx

FAQ - Placing an Order

FAQ - Frame Sizes

FAQ - E-Vouchers

FAQ - Issues with your New Eyes glasses

FAQ - Order Times

Ordering Assistance

For help with placing your order, please email us at help@neweyesglasses.org

Videos

Below we have a few select videos to help walk you through the process.

New Eyes - Frame Shapes

New Eyes - Single Vision Prescription

New Eyes - Bifocal Prescription

Frame Size Numbers

Our frames come in a range of size options. Some of them come in multiple size options, others in one. This image will help explain what these numbers mean. If you're currently wearing a frame, it may already have most of these numbers listed, such as the 54-17-145 listed here.